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Infographic: Customer Service Investment Currently Experiencing Travel Delays
You might have one or two last minute getaways planned but for the most part summer travel is winding down. I’d like you to think back on your recent travel experiences. Were you able to get the...
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The Number I Dialed Is No Longer In Service…and That’s Ok
Recently, the U.S. Department of Transportation released a report that ravaged domestic airline carriers for the dramatic rise in customer complaints during the first half of 2015. Apparently...
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Delayed Arrival for Customer Service in the Travel and Hospitality Industry
Travel and hospitality companies pride themselves on exceptional customer service but are they really putting their money where their mouths are? In a 2014 survey of customer service executives, 94...
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Infographic: 5 Ways Mobile is “Taking Off” for Travel and Hospitality
Travelers want to engage with businesses through their mobile devices, and hospitality vendors need to offer more than just mobile booking. Digital channels such as SMS customer service, web chat, and...
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How Hotels Can Distinguish Themselves through Mobile Self-Service Solutions –...
Mobile phones have become the ultimate travel companion for consumers as they express a growing preference and need to engage with hotels through channels such as SMS, web chat and chatbots that...
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